Origin of Cohelion: The action of process of multiple independent parts to become aligned around a central theme. Used in Astronomy and in Information Theory

Contracts and SLA

The Contract and SLA module in Cohelion dataplatform is a place to store your customer contracts. After entering some basic info like start – and end date you can add customer-specific performance targets on any of the services you deliver. These targets are then available for comparison against actual data.

With these statistics available at any time you can steer resources where they are most needed, and present substantiated performance data during contract renewal negotiations.